Our people behind your support.

James leads finweb Broker Group with a practical, broker-first view of what support should actually look like in the day-to-day work of building a stronger business.

His focus is helping brokers make clearer strategic decisions while keeping the group personal, useful and grounded in real commercial judgement.

Vincent works closely with brokers on scenarios, lender structure and the kinds of judgement calls that tend to appear in the middle of a busy file or growth phase.

He brings accessible mentoring and practical experience, so brokers can pressure-test decisions with someone who understands the work in practice.

Ishan helps shape early broker conversations, guiding people through what joining finweb would look like in practice and where the model best fits their goals.

His work is focused on clarity, relationship building and making sure the first experience of finweb feels organised, responsive and commercially useful.

Michelle supports the people side of the business, helping the group maintain a strong internal culture and a clear standard of care for the team behind the brokers.

Her role strengthens recruitment, onboarding and the internal structure that allows finweb to stay personal while continuing to grow responsibly.

Kiana helps make sure brokers have what they need when they need it, keeping questions moving and following up the day-to-day details that can otherwise slow momentum down.

Her work helps members feel supported in the rhythm of the business, not just at the big milestones.

Celfeh leads the loan processing team and helps keep files moving accurately and on time, from document chasing through to settlement coordination.

A large part of the operational support behind broker momentum sits in this function, especially when execution and follow-through matter most.

Merryl helps reinforce file quality and process consistency across the support function so brokers are backed by reliable operational standards.

Her contribution is often invisible to a visitor, but it matters in the consistency and confidence brokers feel behind the scenes.

Ben supports the day-to-day administration that keeps internal operations steady, helping the wider team stay organised and responsive behind the scenes.

His role contributes to the consistency of the office function so brokers and staff can rely on a smoother operating rhythm across the group.

Paolo looks after digital presentation across the business, helping shape the assets, interface details and visual systems that support a stronger broker-facing brand.

His work helps turn strategy into clear digital execution, making sure the way finweb looks and feels online matches the quality of the support behind it.